OnPay Review 2024
For over 30 years, OnPay has been a leading provider of payroll services for small businesses with fewer than 100 employees. Its cloud-based platform streamlines payroll and HR for businesses with industry-specific support and services.
- 1-month free trial
- Single flat-fee plan
- Excellent support for professional services
- Free account migration
- Chat and phone support is only available during business hours
- No automation for payroll processing
OnPay review: Ease of use
OnPay has a user-friendly interface and dashboard that are easy to navigate. The clean and simple platform is a breeze for small businesses to work with, whether they’re checking benefits, running payroll, or approving time off for employees and contractors.
Running payroll is a short and simple three-step process that beginners can easily get accustomed to.
OnPay review: Pricing
OnPay payroll offerings are all available with a single flat-fee plan. The base fee of the OnPay package is $40 per month and an additional fee of $6 per employee per month. You can sign up for a one-month free trial to test their features.
Here are all the features included in the plan:
- Unlimited monthly payroll runs (for all 50 states)
- HR tools
- Free W-2 and 1099 processing
- Various payment options (direct deposit, debit card, or check)
- Multiple pay rates and schedules
- Automated tax filings and payments
- Garnishments
- Unemployment insurance withholding
- Customizable reports
- Software integrations
- Employee self-service portal
- Expert support
OnPay review: features
OnPay offers only one plan, and the same features are available to all users. There are no hidden fees and no additional features. Here are the key offerings OnPay offers under its flat-fee plan:
Full-service payroll
OnPay’s cloud-based platform makes it easy to run payroll from any device. Businesses can take advantage of multi-state payroll and pay up to 100 employees or contractors in all 50 states. There’s also no limit on the number of payrolls users can run in a month, plus there are flexible pay rates and schedules.
Companies can make payments via direct deposit, check, or debit card. They can choose between a two-day or four-day direct deposit. If you’re regularly paying contractors for projects, you can opt for the pay-as-you-go workers’ comp plans.
After OnPay’s system processes payrolls, all that’s needed from the business side is to review and approve them.
Benefits
OnPay provides access to a variety of benefits from major providers, and benefits administration is accessible in all 50 states. Companies also receive assistance in choosing the right benefits plans for their employees.
HR tools
OnPay also offers a full set of customizable HR tools in its flat-fee plan. These tools automate manual onboarding tasks for your HR team, manage PTO, and organize employee documentation.
Automated taxes and compliance
OnPay takes care of calculating and filing your state, federal, and local taxes for compliance. It also files Form 941 quarterly and Form 940 at the end of the year. In case of extra fees for errors, OnPay is also responsible for them. In addition, OnPay reports all new hires to the state on your business’s behalf.
Employee self-service
Employee self-service features allow your employees to perform some tasks themselves, such as onboarding, submitting HR paperwork, accessing their pay stubs, requesting time off, downloading tax forms, and more.
OnPay also prepares W-2 and 1099 forms, which employees can access on the self-service portal. The forms are free, but printing and mailing them to your employees may cost you an additional fee. One of OnPay’s best features is lifetime access, which enables employees to continue using the platform to access their W-2s for tax purposes even when they no longer work at the same company.
Custom payroll reporting
OnPay offers built-in and customizable payroll reports to track important data points. The pre-set reports enable filtering and modifications for businesses to track payroll, benefits-related expenses, earnings summaries, worker’s comp listings, employee summaries, PP loan forgiveness, and more.
If you want customized reports, the custom report builder enables you to add and remove over 50 data points, set up filters, change date ranges, and even edit who can view the report. All reports are available for viewing on the OnPay platform and can be exported as PDF, CSF, or Excel files.
OnPay review: Software integrations
OnPay’s software integrations make up for some of the key services not offered on its platform. We found many integrations for time tracking, accounting, compliance, and more. Here are a few of the most popular integrations:
- QuickBooks Online
- QuickBooks Desktop
- Xero
- QuickBooks Time (previously TSheets)
- Deputy
- When I Work
- Mineral (previously Think HR)
- PosterElite
OnPay review: Customer support
You can access OnPay customer support via email, phone, and chat at certain times. Email support is available throughout the week and on weekends, whereas phone and chat support are only accessible from Monday to Friday, 9 am to 8 pm Eastern time.
If you’re facing a complex issue with the platform, you can submit a support ticket and wait for assistance. OnPay also has a help center with useful guides that address commonly asked questions and troubleshooting concerns.
Apart from general support, OnPay’s customer service team will walk you through the complete setup and integration process. This is a helpful feature for businesses migrating from another payroll platform.
OnPay review: Verdict
Overall, OnPay is one of the best payroll software services for SMBs and startups. It is especially useful (and cost-effective) for businesses running frequent and routine payroll processes for employees and contractors. It is affordable, provides streamlined usability, and also comes with a mobile app.
We like that OnPay doesn’t confuse users with multiple plans and only has a single package with all of its features. Payroll and benefits, including HR tools, are the standard with most providers. But with OnPay, you also get accounting management, employee self-service tools, and more.
