ADP Review 2024
ADP is a comprehensive HR and payroll solutions provider founded in 1949. Headquartered in Roseland, USA, it helps businesses streamline their human capital management tasks with its powerful cloud-based solutions. Whether a company has fewer than ten or more than 1,000 employees, ADP’s small, mid-sized, and large business solutions have all their needs covered. Their key offerings include HR services, payroll, benefits administration, time management, tax filing, and compliance.
- Special offer: 6 months free with signup
- Comprehensive HR & payroll software
- Scalable solutions for businesses of all sizes
- Employee mobile app to access pay, benefits, and time tracking
- ZipRecruiter integration for simplified hiring
- No free trial or money-back guarantee
ADP review: ease of use
ADP’s software platform has a user-friendly dashboard with multiple accessible shortcuts. Its small business plans only offer basic functionalities for payroll and HR tasks; navigating through them is a breeze. In contrast, medium and large-sized companies have many more tools that may make the user interface a challenge. There are dashboard customization options that can make things easier.
ADP review: pricing
ADP has two sets of pricing plans based on the number of employees in the company. However, they do not disclose the pricing for any of their packages. To get a quote, users will need to provide business information and get in touch with their sales team.
ADP Run
Pricing plans under Run powered by ADP are for companies with 1 to 49 employees. There are four packages under ADP Run:
Essential
The Essential plan is for startups and more established companies that want to streamline basic payroll functionalities. Here are some key offerings with this plan:
- Global payroll
- Onboarding
- Tax filing
- Mobile app
- New hire reporting
- Reporting and analytics
- Workflow automation integrations
- Error-free guarantee
- Google Ads setup and management
- Customer support
Enhanced
ADP’s most popular package for small teams is the Enhanced plan. It includes all payroll features from the Essential plan, along with the following:
- State unemployment insurance (SUI) management
- Access to HR HelpDesk
- Secure check signing
- Labor law poster compliance
- ZipRecruiter postings
Complete
The Complete package includes everything in the Enhanced package, plus these basic HR support and management add-ons:
- Salary benchmarks
- HR forms and documents
- HR tracking
- HR training and toolkits
HR Pro
ADP’s HR Pro plan is ideal for companies that need advanced HR and payroll solutions, plus all the offerings from the Complete package. It includes the following:
- Applicant tracking system
- Enhanced HR HelpDesk support
- Employee handbook support
- Learning management system
- Sexual harassment prevention training
- Marketing tools and live advice
- Legal assistance
Add-ons
ADP also offers add-on features that users can include in their base plans:
- Time and attendance tracking
- Retirement
- Worker’s compensation
- Health insurance
- Small business marketing toolkit
ADP Workforce Now
ADP Workforce Now is for companies with 50 or more employees. Here are the three packages on offer:
Select
The Select plan is an all-in-one suite of HR and payroll solutions that includes the following:
- Payroll
- Tax filing
- Enhance HR tools
- Streamlined administrative tasks
- ADP and HR assist
- Digital record-keeping
- Analytics and enhanced insights
- Talent acquisition and recruitment
- Performance and compensation management
Plus
The Plus plan includes all the tools in the Select package and additional comprehensive benefits administration solutions.
Premium
The Premium plan includes all features from the Plus plan along with:
- Automated time tracking
- Workforce management
ADP review: Features
ADP offers a wide range of features and add-ons. These are the key ones to consider.
Payroll and HR
ADP’s payroll services include automated payroll processing, data syncing, tax compliance, and integration support. Employees can also access data such as hours worked, pay stubs, taxes paid, etc. ADP’s HR solutions automate tasks, and its employee self-service features, such as configurable workflows, online document storage, HR outsourcing, and consulting, help HR teams save time.
Time and attendance
With ADP’s time and attendance solutions, users can streamline workforce management and critical tasks such as scheduling, time-off requests, time-tracking, etc.
Talent sourcing
Talent-sourcing solutions allow employers to simplify the hiring and onboarding process. This includes job postings, digital onboarding, benefits administration, and more for employees and contractors.
ADP review: customer support
ADP provides a range of customer service and support solutions. Users can access basic product-related details from the toll-free phone number or chatbot. There are also main support and FAQ pages for those seeking answers to common questions and problems.
ADP also provides different support solutions that can be accessed by logging in to their accounts. Client administrators can access 24/7 toll-free phone or chat support from 7:30 am to 10:00 pm Eastern time, Monday to Friday. However, Trustpilot reviews for ADP’s customer support services are a mix of positive and negative.
Is ADP legit?
ADP is a BBB-accredited business with over 1,000,000 clients, some of which are Fortune 500 companies. ADP has 2,349 reviews on Trustpilot and an average 1.3-star TrustScore rating. While 49% of these reviews are positive with 5-star ratings, 36% are quite negative with 1-star ratings.
ADP review: verdict
To summarize, ADP’s full suite of HR and payroll solutions (along with their add-ons) are all a business or startup needs to manage its workforce. Their solutions easily accommodate all team sizes. Future scalability shouldn’t be an issue, either.
However, there is a lot of scope for improvement in their customer support, as we’ve seen from reviews on Trustpilot. The main issue with ADP is pricing. There is no indication of the price range for any of its plans.
While you can get a quote and a demo from the sales team, the process can deter potential users. Overall, ADP is worth considering for businesses planning to scale and need customizable solutions to suit their HR and payroll needs.
